Communicating with Students and Families

Mary A. Dwyer; Jana Werksman

Communicating with Students and Families

Research output: Contribution to conference › Conference session

Abstract

We face the daily challenge of explaining to students and families why payments are due, regardless of whether they dropped out, failed their classes, or disliked their instructors. This session’s presenters will share how they have the necessary conversation with students and families, sometimes with tough love, regarding finances. They’ll share the university’s Top 10 expressions of good customer service, along with a discussion on the how the institution differentiates between high-touch customer services and streamlining the communication medium, all while maintaining the elite service for which they are known.

Original language	American English
State	Published - Mar 13 2023
Event	National Association of College and University Business Officers (NACUBO) - Student Financial Services Conference - Philadelphia, United States Duration: Mar 12 2023 → Mar 14 2023

Conference

Conference	National Association of College and University Business Officers (NACUBO) - Student Financial Services Conference
Abbreviated title	NACUBO2023
Country/Territory	United States
City	Philadelphia
Period	3/12/23 → 3/14/23

Access to Document

http://spiral.lynn.edu/facpubs/1245

Cite this

@conference{e4d83ca0af5d442f8e0fad23b10e42b3,

title = "Communicating with Students and Families",

abstract = "We face the daily challenge of explaining to students and families why payments are due, regardless of whether they dropped out, failed their classes, or disliked their instructors. This session{\textquoteright}s presenters will share how they have the necessary conversation with students and families, sometimes with tough love, regarding finances. They{\textquoteright}ll share the university{\textquoteright}s Top 10 expressions of good customer service, along with a discussion on the how the institution differentiates between high-touch customer services and streamlining the communication medium, all while maintaining the elite service for which they are known.",

author = "Dwyer, {Mary A.} and Jana Werksman",

year = "2023",

month = mar,

day = "13",

language = "American English",

note = "National Association of College and University Business Officers (NACUBO) - Student Financial Services Conference, NACUBO2023 ; Conference date: 12-03-2023 Through 14-03-2023",

}

TY - CONF

T1 - Communicating with Students and Families

AU - Dwyer, Mary A.

AU - Werksman, Jana

PY - 2023/3/13

Y1 - 2023/3/13

N2 - We face the daily challenge of explaining to students and families why payments are due, regardless of whether they dropped out, failed their classes, or disliked their instructors. This session’s presenters will share how they have the necessary conversation with students and families, sometimes with tough love, regarding finances. They’ll share the university’s Top 10 expressions of good customer service, along with a discussion on the how the institution differentiates between high-touch customer services and streamlining the communication medium, all while maintaining the elite service for which they are known.

AB - We face the daily challenge of explaining to students and families why payments are due, regardless of whether they dropped out, failed their classes, or disliked their instructors. This session’s presenters will share how they have the necessary conversation with students and families, sometimes with tough love, regarding finances. They’ll share the university’s Top 10 expressions of good customer service, along with a discussion on the how the institution differentiates between high-touch customer services and streamlining the communication medium, all while maintaining the elite service for which they are known.

M3 - Conference session

T2 - National Association of College and University Business Officers (NACUBO) - Student Financial Services Conference

Y2 - 12 March 2023 through 14 March 2023

ER -