@article{b1070bf10d29443bbdb7a39c93dc1b60,
title = "Ethnicity and Customer Satisfaction in the Financial Services Sector",
keywords = "Banking, Customer satisfaction, Customer services quality, Ethnic groups, Financial services, United States of America",
author = "Jose Lopez and Laura Kozloski-Hart and Alison Rampersad",
year = "2007",
month = may,
day = "22",
doi = "10.1108/09604520710744290",
language = "American English",
volume = "17",
pages = "259--274",
journal = "Managing Service Quality: An International Journal",
issn = "0960-4529",
publisher = "Emerald Publishing Limited",
number = "3",
}