Abstract
In the paper and presentation titled, "How Accessibility Impacts the Guest Experience for Deaf and Hard-of-Hearing Individuals," the student explores the crucial role of accessibility in the hospitality industry, focusing specifically on the experiences of deaf and hard-of-hearing guests. The paper begins with a comprehensive overview of the legal frameworks such as the Americans with Disabilities Act (ADA), which mandates accessibility provisions in public spaces, including hotels and resorts. The student then delves into various technological and service-oriented solutions that can enhance accessibility, such as visual alert systems for hotel rooms, captioned televisions, and the availability of sign language interpreters.
| Original language | American English |
|---|---|
| State | Published - Feb 21 2025 |
| Event | 2025 International Council on Hotel, Restaurant, and Institutional Education (ICHRIE) Eta Sigma Delta (ESD) Undergraduate Research Symposium - University of South Florida, Tampa, United States Duration: Feb 20 2025 → Feb 21 2025 |
Conference
| Conference | 2025 International Council on Hotel, Restaurant, and Institutional Education (ICHRIE) Eta Sigma Delta (ESD) Undergraduate Research Symposium |
|---|---|
| Abbreviated title | ICHRIE ESD |
| Country/Territory | United States |
| City | Tampa |
| Period | 2/20/25 → 2/21/25 |
Organization custom fields
- Organization is International
