How Accessibility Impacts the Guest Experience for Deaf and Hard-of-Hearing Individuals

Franco Di Paolo; Karima Lanfranco

How Accessibility Impacts the Guest Experience for Deaf and Hard-of-Hearing Individuals

Franco Di Paolo
, Karima Lanfranco

Hospitality Management

Lynn University

Research output: Contribution to conference › Paper

Abstract

In the paper and presentation titled, "How Accessibility Impacts the Guest Experience for Deaf and Hard-of-Hearing Individuals," the student explores the crucial role of accessibility in the hospitality industry, focusing specifically on the experiences of deaf and hard-of-hearing guests. The paper begins with a comprehensive overview of the legal frameworks such as the Americans with Disabilities Act (ADA), which mandates accessibility provisions in public spaces, including hotels and resorts. The student then delves into various technological and service-oriented solutions that can enhance accessibility, such as visual alert systems for hotel rooms, captioned televisions, and the availability of sign language interpreters.

Original language	American English
State	Published - Feb 21 2025
Event	2025 International Council on Hotel, Restaurant, and Institutional Education (ICHRIE) Eta Sigma Delta (ESD) Undergraduate Research Symposium - University of South Florida, Tampa, United States Duration: Feb 20 2025 → Feb 21 2025

Conference

Conference	2025 International Council on Hotel, Restaurant, and Institutional Education (ICHRIE) Eta Sigma Delta (ESD) Undergraduate Research Symposium
Abbreviated title	ICHRIE ESD
Country/Territory	United States
City	Tampa
Period	2/20/25 → 2/21/25

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 8 Decent Work and Economic Growth
SDG 12 Responsible Consumption and Production

Organization custom fields

Organization is International

Access to Document

http://spiral.lynn.edu/facpubs/1974

Cite this

@conference{ab3e97f433f34cc78fde2b9909403fb1,

title = "How Accessibility Impacts the Guest Experience for Deaf and Hard-of-Hearing Individuals",

abstract = "In the paper and presentation titled, {"}How Accessibility Impacts the Guest Experience for Deaf and Hard-of-Hearing Individuals,{"} the student explores the crucial role of accessibility in the hospitality industry, focusing specifically on the experiences of deaf and hard-of-hearing guests. The paper begins with a comprehensive overview of the legal frameworks such as the Americans with Disabilities Act (ADA), which mandates accessibility provisions in public spaces, including hotels and resorts. The student then delves into various technological and service-oriented solutions that can enhance accessibility, such as visual alert systems for hotel rooms, captioned televisions, and the availability of sign language interpreters.",

author = "\{Di Paolo\}, Franco and Karima Lanfranco",

year = "2025",

month = feb,

day = "21",

language = "American English",

note = "2025 International Council on Hotel, Restaurant, and Institutional Education (ICHRIE) Eta Sigma Delta (ESD) Undergraduate Research Symposium, ICHRIE ESD ; Conference date: 20-02-2025 Through 21-02-2025",

}

How Accessibility Impacts the Guest Experience for Deaf and Hard-of-Hearing Individuals. / Di Paolo, Franco; Lanfranco, Karima.
2025. Paper presented at 2025 International Council on Hotel, Restaurant, and Institutional Education (ICHRIE) Eta Sigma Delta (ESD) Undergraduate Research Symposium, Tampa, Florida, United States.

Research output: Contribution to conference › Paper

TY - CONF

T1 - How Accessibility Impacts the Guest Experience for Deaf and Hard-of-Hearing Individuals

AU - Di Paolo, Franco

AU - Lanfranco, Karima

PY - 2025/2/21

Y1 - 2025/2/21

N2 - In the paper and presentation titled, "How Accessibility Impacts the Guest Experience for Deaf and Hard-of-Hearing Individuals," the student explores the crucial role of accessibility in the hospitality industry, focusing specifically on the experiences of deaf and hard-of-hearing guests. The paper begins with a comprehensive overview of the legal frameworks such as the Americans with Disabilities Act (ADA), which mandates accessibility provisions in public spaces, including hotels and resorts. The student then delves into various technological and service-oriented solutions that can enhance accessibility, such as visual alert systems for hotel rooms, captioned televisions, and the availability of sign language interpreters.

AB - In the paper and presentation titled, "How Accessibility Impacts the Guest Experience for Deaf and Hard-of-Hearing Individuals," the student explores the crucial role of accessibility in the hospitality industry, focusing specifically on the experiences of deaf and hard-of-hearing guests. The paper begins with a comprehensive overview of the legal frameworks such as the Americans with Disabilities Act (ADA), which mandates accessibility provisions in public spaces, including hotels and resorts. The student then delves into various technological and service-oriented solutions that can enhance accessibility, such as visual alert systems for hotel rooms, captioned televisions, and the availability of sign language interpreters.

M3 - Paper

T2 - 2025 International Council on Hotel, Restaurant, and Institutional Education (ICHRIE) Eta Sigma Delta (ESD) Undergraduate Research Symposium

Y2 - 20 February 2025 through 21 February 2025

ER -