Retail Matters Podcast: The End of Shopping: Why AI is the New Customer

Andrew Burnstine

Retail Matters Podcast: The End of Shopping: Why AI is the New Customer

Andrew Burnstine (Host)

Research output: Non-textual form › Digital or Visual Products

Abstract

As platforms like ChatGPT move from product discovery to direct checkout, AI-based search is poised to become one of the biggest disruptions to e-commerce in decades.

Consumers are using conversational, intent-based prompts rather than brand-led searches, forcing brands to rethink product naming and content strategy to surface in AI-generated results.

Some brands and retailers are launching their own AI-based search tools as data shows AI-influenced shopping drives significant sales growth.

Original language	American English
Publisher	The Newscasters' Studio
Media of output	Online
Size	00:25:08
State	Published - Feb 8 2026

Access to Document

https://thenewscasters.com/podcast/the-end-of-shopping-why-ai-is-the-new-customer/

Cite this

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AB - As platforms like ChatGPT move from product discovery to direct checkout, AI-based search is poised to become one of the biggest disruptions to e-commerce in decades. Consumers are using conversational, intent-based prompts rather than brand-led searches, forcing brands to rethink product naming and content strategy to surface in AI-generated results. Some brands and retailers are launching their own AI-based search tools as data shows AI-influenced shopping drives significant sales growth.

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