TY - BOOK
T1 - Successful Hotel, Lodging and Resort Management: Delivering the Guest Experience
AU - Collins, Michael
AU - Lelo de Larrea, Gabriela
AU - Lanfranco, Karima
PY - 2023
Y1 - 2023
N2 - Exceptional customer experiences and financial returns are interdependent, whether a lodging operation is a luxury resort and spa, or a select-service economy hotel. Successful Hotel, Lodging & Resort Management: Delivering the Guest Experience fully explores this synergistic relationship.Successful Hotel, Lodging & Resort Management: Delivering the Guest Experience is based upon over four decades of hands-on industry experiences enjoyed by the authors. This title focuses on the application of sound customer service theory and best industry practices within the context of a hotel, lodging, and resort setting.
AB - Exceptional customer experiences and financial returns are interdependent, whether a lodging operation is a luxury resort and spa, or a select-service economy hotel. Successful Hotel, Lodging & Resort Management: Delivering the Guest Experience fully explores this synergistic relationship.Successful Hotel, Lodging & Resort Management: Delivering the Guest Experience is based upon over four decades of hands-on industry experiences enjoyed by the authors. This title focuses on the application of sound customer service theory and best industry practices within the context of a hotel, lodging, and resort setting.
UR - https://he.kendallhunt.com/product/successful-hotel-lodging-and-resort-management-delivering-guest-experience
UR - https://lynn.on.worldcat.org/oclc/1417062780
M3 - Book
SN - 9798765712412
BT - Successful Hotel, Lodging and Resort Management: Delivering the Guest Experience
PB - Kendall Hunt Publishing Company
CY - Dubuque, IA
ER -
