Successful Hotel, Lodging and Resort Management: Delivering the Guest Experience

Michael Collins; Gabriela  Lelo de Larrea; Karima Lanfranco

Successful Hotel, Lodging and Resort Management: Delivering the Guest Experience

Michael Collins
, Gabriela Lelo de Larrea
, Karima Lanfranco

Hospitality Management

University of San Francisco
Florida Gulf Coast University

Research output: Book/Report › Book

Abstract

Exceptional customer experiences and financial returns are interdependent, whether a lodging operation is a luxury resort and spa, or a select-service economy hotel. Successful Hotel, Lodging & Resort Management: Delivering the Guest Experience fully explores this synergistic relationship.Successful Hotel, Lodging & Resort Management: Delivering the Guest Experience is based upon over four decades of hands-on industry experiences enjoyed by the authors. This title focuses on the application of sound customer service theory and best industry practices within the context of a hotel, lodging, and resort setting.

Original language	American English
Place of Publication	Dubuque, IA
Publisher	Kendall Hunt Publishing Company
Number of pages	546
Edition	2nd
ISBN (Print)	9798765712412
State	Published - 2023

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 4 Quality Education
SDG 8 Decent Work and Economic Growth

Access to Document

http://spiral.lynn.edu/facbooks/56

Cite this

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abstract = "Exceptional customer experiences and financial returns are interdependent, whether a lodging operation is a luxury resort and spa, or a select-service economy hotel. Successful Hotel, Lodging \& Resort Management: Delivering the Guest Experience fully explores this synergistic relationship.Successful Hotel, Lodging \& Resort Management: Delivering the Guest Experience is based upon over four decades of hands-on industry experiences enjoyed by the authors. This title focuses on the application of sound customer service theory and best industry practices within the context of a hotel, lodging, and resort setting.",

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AB - Exceptional customer experiences and financial returns are interdependent, whether a lodging operation is a luxury resort and spa, or a select-service economy hotel. Successful Hotel, Lodging & Resort Management: Delivering the Guest Experience fully explores this synergistic relationship.Successful Hotel, Lodging & Resort Management: Delivering the Guest Experience is based upon over four decades of hands-on industry experiences enjoyed by the authors. This title focuses on the application of sound customer service theory and best industry practices within the context of a hotel, lodging, and resort setting.

UR - https://he.kendallhunt.com/product/successful-hotel-lodging-and-resort-management-delivering-guest-experience

UR - https://lynn.on.worldcat.org/oclc/1417062780

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BT - Successful Hotel, Lodging and Resort Management: Delivering the Guest Experience

PB - Kendall Hunt Publishing Company

CY - Dubuque, IA

ER -

Successful Hotel, Lodging and Resort Management: Delivering the Guest Experience

Abstract

UN SDGs

Access to Document

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Cite this