The Admission Conundrum: Working Closely with Admissions to Resolve Student's Financial Accounts Before Beginning School

By collaborating closely with the Office of Admission to develop a sound financial plan for incoming new students, Student Financial Services helped to recruit record numbers in the midst of a global pandemic for the 21-22 school year. Accounts were resolved sooner, financial aid was processed quickly and the traditional stress and rush of the Fall orientation week evaporated into just another regular workday. Come to this session to learn how investing in time early, brought about this transformation in fortunes.

We plan to provide a session via PowerPoint, while also using interactive tools such as Poll Everywhere, Kahoot and YouTube. The session will outline the strategies that Lynn University employed to help early resolution of student accounts. We hosted one-hour zoom meetings with all of our new families in May, and provided our team with a structure to educate and resolve issues early rather than late. This session will outline the structure of the sessions as well as the subsequent communication strategy used by the university over the summer period.