The Keys to the Kingdom: Driving Culture & Customer Service Using the Disney Hospitality Model

Research output: Contribution to conferenceConference session

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Abstract

Presentation conducted for New York Long-Term Care leaders to show them how the Disney management principles can be used to inform healthcare leaders to make better managerial decisions that will affect their culture and customer service.

Original languageAmerican English
StatePublished - Dec 2 2022
EventAmerican College of Health Care Administrators (ACHCA) Convention - New York Chapter - Parker Jewish Institute, New Hyde Park, United States
Duration: Dec 2 2022Dec 2 2022

Conference

ConferenceAmerican College of Health Care Administrators (ACHCA) Convention - New York Chapter
Abbreviated titleACHCA-NY
Country/TerritoryUnited States
CityNew Hyde Park
Period12/2/2212/2/22

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